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FAQ's & Ordering
Information
Overview
We try to keep our policies simple,
enabling us to keep our quality high and our prices low with the
hope you will return as happy customers and tell your friends where
you shop.
The following policies, combined with the
information found on the rest of our site, are the terms and
conditions of every order placed, whether custom or from our ready
to ship catalog.
We try to be as descriptive as possible
when describing items, and we hope you can find all of the
information you need on the website. However, we understand that
there are individual needs and we appreciate hearing questions from
potential customers. Asking even the smallest question helps us to
improve our customer service by pointing out what we need to include
on the site, and it shows us what our customer needs are. No
question is a dumb question, so please don't hesitate to ask us
anything!
We hope that you will be able to find the
answers to any questions you may have on this site. If not, please
feel free to e-mail us at
info@renaissancedress.com.
Thank you!
Ordering
Instructions
If
your question isn't covered here, please e-mail us at
info@renaissancedress.com
How
to buy from our online catalog:
Credit Cards:
Our shopping cart collects your credit card
information on a secured server, so your information is safe at all
times. When you have finished placing the items you wish to order
into your online shopping cart, just click 'View Cart' and you will
be guided through the checkout process. If you need to remove an
item, change the quantity to zero. If you have a special request,
you may use the "Special Instructions" area. Please verify
availability prior to making special requests (overnight shipping,
etc.).
For Catalog orders, we will charge
your credit card when your order is ready to ship. For Custom
orders, we will charge a 25% NON-REFUNDABLE deposit at the time the
order is placed, which will secure your spot on our calendar.
The balance will be charged when we begin work on your order,
generally within a week of shipping the completed order.
Mail Orders:
We also accept mail orders. So that we may
be certain to provide you with all the information you need, please
e-mail us at
info@RenaissanceDress.com
and let us know when you are sending payment.
Lay-Away:
One common question is whether we can take
payments on a gown. The answer is yes: We will charge
you a 25% NON-REFUNDABLE deposit, and then make arrangements for the
balance to be paid before your anticipated ship date. Gowns
must be paid for IN-FULL prior to construction/shipments.
For our starter packs, bodices, skirts and
other standard items we currently have a 3-4 weeks turnaround time.
We can often accommodate rush orders, just ask! Also, if you need
it by a certain date please let us know when ordering so we can make
sure it is shipped so it will arrive in time.
Most standard orders are shipped USPS
Priority Mail. If you need something overnighted there is an
additional $25+ charge.
When you order a custom gown, we will give
you an anticipated date of delivery. You should order at least 6
months in advance of your occasion as our schedule can be booked
months in advance and rush orders can not always be accommodated.
Generally you can expect it within 3 months, which would allow
plenty of time before your event.
If you need your item ASAP please e-mail
us. We will try to accommodate you if at all possible. There are
rush fees involved, so please e-mail us for more information.
Do you Accept
International Orders?
YES! We would be happy to ship our
packages to you wherever you are! Shipping on standard orders up to
$200.00 is an additional $20.00. Additional shipping charges will
apply for express international delivery or heavier orders, and we
would be happy to quote you the additional rate. Please keep in
mind that duty and/or customs fees may be charged upon delivery
which we have no control over. Please e-mail for more
information!
Measuring Instructions
To assure a proper fit, please follow the
measuring instructions below. Measure the fullest part of the bust,
narrowest part of the waist, and fullest part of the hips. Please
e-mail with any questions on measuring! Thank you!
Bodices lace closed and will fit a short
range of sizes because there are a few inches of play in the
measurements. However, accurate measurements are essential for a
proper look and fit.
To measure for a bodice, have a friend use
a flexible (fabric) tape measure. Measure around the fullest part
of the bust, and the narrowest part of the waist. Do not base your
size on your bra measurement...a 36 C bra is generally 39", and this
can mean a size difference, etc. Measure to be safe, we want you to
be happy!
Bodice length and sleeve fullness/length
are proportionate to the bust size. If you are very petite or very
tall, or have a unique body type, please let us know and we will do
our best to accommodate your special order.
Skirts and chemises are one size fits most.
RETURN/EXCHANGE POLICY
Faire Starter Packs, Bodices, Skirts,
Chemises, & Bloomers:
You may wonder why we have such strict
policies, and really it is because a few bad apples have ruined it
for the rest. There is nothing more frustrating than someone
begging us to get them an outfit for weekend X, only to have that
person contact us on the Monday after their faire to say they've
decided to return the dress because the size is a little off, etc.
We really can't afford to keep our prices low if we are giving
people like this free rentals and absorb the costs associated with
it. This would be comparable to bridal salons allowing bridesmaids
to return their dresses after the wedding...if they did this, they
would quickly be out of business, and so would we. Our policies
protect you by offering options if you have a problem with your
order, and protect all of our customers by allowing us to keep our
prices affordable.
With this in mind, and due the the nature
of special occasion clothing, all sales are considered final.
Unworn items in original condition may be exchanged for another size
within 2 days of receipt. Defective items will be replaced if
returned in unworn condition within 2 days of receipt. This does
not mean we have to receive it within 2 days, but we must see that
it is postmarked as such. To protect yourself, please inspect your
items when you receive them and should you find an error, defect, or
other problem please notify us immediately so we can correct it!
Gown Collection & Special Orders:
Each of these items is crafted per the
individual order: we do not keep a stock of these items. You
are able to chose the specific fabrics, colors, and size you want.
Because these orders are highly specialized, RenaissanceDress.com can not accept any returns for these items.
Naturally we will repair any structural defect or oversight on our
parts, but it is very important not to guess at your size...follow
the measuring guide located on this page! As with any gown
ordered, whether from us or any other bridal/special occasion store,
you should expect that some alterations may be required: remember,
every body is unique!
New: We will custom make any gown to
fit the bust, waist, hip, arm and hem length that you request for an
additional $100 fee. While this may not eliminate the need for
alterations, it will provide a more accurate fit and is ideal for
clients with unique proportions.
As these items are non-refundable and
non-returnable, please be sure to ask us ANY questions regarding
sizes, fabrics, delivery time, etc. PRIOR to ordering.
When you do need to send something back:
All returns must be pre authorized.
We suggest that you have delivery confirmation and insurance on your
return, as we can not be responsible for items until they arrive at
our office. Any refund, exchange or replacement is at the sole
discretion of RenaissanceDress.com, and may be subject to a
restocking fee. Shipping and handling charges are not refundable.
YOU MUST contact us first for a return
authorization code. We will refuse any package returned to us
without an authorization code!
DISCLAIMER (and other
legal stuff):
By ordering from RenaissanceDress.com/Elisabella
Co. , you agree not to hold us liable for shipping delays, damaged
or late items, injury, cancelled weddings, improper fit, or any
damages, expenses, delays or other losses which you incur from
ordering from us.
We reserve the right to refuse any order.
We reserve the right to cancel any order, at any time, for any
reason by issuing a refund.
Changes made by you after an order is
placed will be accommodated if possible, but can not be guaranteed.
Any difference in price must be paid in advance.
We reserve the right to substitute items of
equal or greater value on those rare occasions when we might be out
of a particular color/style. When possible we will contact you
first, and if we can not reach you before your order ships we'll
substitute the closest color or style to fill your order in a timely
manner.
Any alterations will be the buyer's
responsibility. Skirts arrive with a self finished or serged hem
which is ready to wear or be hemmed.
We will not accept returns/exchanges on any
items which have been altered, hemmed, worn, or otherwise changed by
you.
Any liability is limited to a refund of
your purchase price and is at the sole discretion of
RenaissanceDress.com/Elisabella's Boutique.
The cost of your custom
RenaissanceDress.com purchase is for materials and seamstress
services rendered. Custom items are NON REFUNDABLE.
By ordering from RenaissanceDress.com, you
agree to binding arbitration in the event of a dispute that can not
be resolved mutually.
COPYRIGHT:
All original content, including but not
limited to text, pictures, website design, and original clothing
designs, are copyrighted and property of RenaissanceDress.com. Do not use anything from this site without permission.
Please do no hot-link to our images...just ask permission to host
the image on your own site please. Thank you.
Here are a few questions we
get asked that aren't covered elsewhere on this page. If you don't
find yours, just e-mail:)
FAQ's
Q: Will you make a dress
from fabric I already have?
A: Regretfully, the answer is
no. We have been professionals for years, and know what fabrics
work for certain designs. And every once in a while we make an
error and need to remake something, and if that happened without
enough 'spare' fabric we would be in a tight spot. It is far
easier for us simply to make the gown using our trusted suppliers.
Q: Do you sell patterns
for your dresses?
A: At this time we do not
sell our patterns.
Q: Do you have a store I
can visit?
A: We do not. We attend some
renaissance faires, visit our newsletter for upcoming events we will
be at.
Q: Can I call you about a
dress I want to order?
A: We keep all correspondence
limited to e-mail. We tried working with customers by phone, but
because we correspond with a large number of people on
potential/pending orders it became too difficult to keep track of
who was who without written records to look back on. We ask that
when corresponding with us you include all past e-mails if possible.
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