Frequently asked questions:
Overview:
We try to keep our policies simple, enabling us to keep our quality high and our prices low with the hope you will return as happy customers and tell your friends where you shop.
The following policies, combined with the information found on the rest of our site, are the terms and conditions of every order placed, whether custom or from our ready to ship catalog.
We try to be as descriptive as possible when describing items, and we hope you can find all of the information you need on the website. However, we understand that there are individual needs and we appreciate hearing questions from potential customers. Asking even the smallest question helps us to improve our customer service by pointing out what we need to include on the site, and it shows us what our customer needs are. No question
is a dumb question, so please don't hesitate to ask us anything!
Delivery time:
We are currently only accepting a very limited number of commissions per year for custom made items. Our commercial line is in the works, please check back frequently!
Generally you can expect your gown in 6-12 weeks. When you order your gown, we will give you an anticipated date of completion. You should order at least 6 months in advance of your occasion as our schedule can be booked months in advance and rush orders can not always be accommodated.
Basics like Faire Starter Packs, etc. generally ship in 1-2 weeks at most.
At times we are able to fufill requests for rush order, please contact us and we will do our best to accomadate you!
International Shipping:
We would be happy to ship our packages to you wherever you are! Additional shipping charges will apply, and we would be happy to quote you the additional rate. Please keep in mind that duty and/or customs fees may be charged upon delivery which we have no control over. Any such charges will be your responsibility Please e-mail for more information and an accurate shipping quote!
Return/Exchange Policy:
As is common place in the Special Occasion industry, all sales are final. Our policies protect you by offering options if you have a problem with your order, and protect all of our customers by allowing us to keep our prices affordable.
Each gown is crafted per the individual order: we do not keep a stock of these items. You are able to chose the specific fabrics, colors, and size you want. Because our gowns are highly specialized, RenaissanceDress.com can not accept any returns for these items. Naturally we will repair any structural defect or correct any error on our part, but it is very important not to guess at your size...follow the measuring guide located on this page! As with any gown ordered, whether from us or any other bridal/special occasion store, you should expect that some alterations may be required: remember, every body is unique!
If you are concerned about the fit of our off the rack sizing, we do offer a customized sizing option. We will custom make any gown to fit the bust, waist, hip, arm and hem length that you request for an additional $100 fee. While this may not eliminate the need for alterations, it will provide a more accurate fit and is ideal for clients with unique proportions.
As these items are non-refundable and non-returnable, please be sure to ask us ANY questions regarding sizes, fabrics, delivery time, etc. PRIOR to ordering.
Disclaimer and legal mumbo-jumbo:
By ordering from Highland Kilt LLC DBA RenaissanceDress.com/Elisabella Co. you agree not to hold us liable for shipping delays, damaged or late items, injury, cancelled weddings, improper fit, or any damages, expenses, delays or other losses which you incur from ordering from us.
We reserve the right to refuse any order. We reserve the right to cancel any order, at any time, for any reason by issuing a refund.
Changes made by you after an order is placed will be accommodated if possible, but can not be guaranteed. Any difference in price must be paid in advance.
We reserve the right to substitute items of equal or greater value on those rare occasions when we might be out of a particular color/style. When possible we will contact you first, and if we can not reach you before your order ships we'll substitute the closest color or style to fill your order in a timely manner.
Any alterations will be the buyer's responsibility. Skirts arrive with a self finished or serged hem which is ready to wear or be hemmed.
We will not accept returns/exchanges on any items which have been altered, hemmed, worn, or otherwise changed by you.
Any liability is limited to a refund of your purchase price and is at the sole discretion of Highland Kilt LLC DBA RenaissanceDress.com/Elisabella.
The cost of your custom RenaissanceDress.com purchase is for materials and seamstress services rendered. Custom items are NON REFUNDABLE.
By ordering from RenaissanceDress.com, you agree to binding arbitration in the event of a dispute that can not be resolved mutually.
COPYRIGHT:
All original content, including but not limited to text, pictures, website design, and original clothing designs, are copyrighted and property of RenaissanceDress.com 2000-2013. Do not use anything from this site without express permission. Please do no hot-link to our images...just ask permission to host the image on your own site please. Thank you.
We try to keep our policies simple, enabling us to keep our quality high and our prices low with the hope you will return as happy customers and tell your friends where you shop.
The following policies, combined with the information found on the rest of our site, are the terms and conditions of every order placed, whether custom or from our ready to ship catalog.
We try to be as descriptive as possible when describing items, and we hope you can find all of the information you need on the website. However, we understand that there are individual needs and we appreciate hearing questions from potential customers. Asking even the smallest question helps us to improve our customer service by pointing out what we need to include on the site, and it shows us what our customer needs are. No question
is a dumb question, so please don't hesitate to ask us anything!
Delivery time:
We are currently only accepting a very limited number of commissions per year for custom made items. Our commercial line is in the works, please check back frequently!
Generally you can expect your gown in 6-12 weeks. When you order your gown, we will give you an anticipated date of completion. You should order at least 6 months in advance of your occasion as our schedule can be booked months in advance and rush orders can not always be accommodated.
Basics like Faire Starter Packs, etc. generally ship in 1-2 weeks at most.
At times we are able to fufill requests for rush order, please contact us and we will do our best to accomadate you!
International Shipping:
We would be happy to ship our packages to you wherever you are! Additional shipping charges will apply, and we would be happy to quote you the additional rate. Please keep in mind that duty and/or customs fees may be charged upon delivery which we have no control over. Any such charges will be your responsibility Please e-mail for more information and an accurate shipping quote!
Return/Exchange Policy:
As is common place in the Special Occasion industry, all sales are final. Our policies protect you by offering options if you have a problem with your order, and protect all of our customers by allowing us to keep our prices affordable.
Each gown is crafted per the individual order: we do not keep a stock of these items. You are able to chose the specific fabrics, colors, and size you want. Because our gowns are highly specialized, RenaissanceDress.com can not accept any returns for these items. Naturally we will repair any structural defect or correct any error on our part, but it is very important not to guess at your size...follow the measuring guide located on this page! As with any gown ordered, whether from us or any other bridal/special occasion store, you should expect that some alterations may be required: remember, every body is unique!
If you are concerned about the fit of our off the rack sizing, we do offer a customized sizing option. We will custom make any gown to fit the bust, waist, hip, arm and hem length that you request for an additional $100 fee. While this may not eliminate the need for alterations, it will provide a more accurate fit and is ideal for clients with unique proportions.
As these items are non-refundable and non-returnable, please be sure to ask us ANY questions regarding sizes, fabrics, delivery time, etc. PRIOR to ordering.
Disclaimer and legal mumbo-jumbo:
By ordering from Highland Kilt LLC DBA RenaissanceDress.com/Elisabella Co. you agree not to hold us liable for shipping delays, damaged or late items, injury, cancelled weddings, improper fit, or any damages, expenses, delays or other losses which you incur from ordering from us.
We reserve the right to refuse any order. We reserve the right to cancel any order, at any time, for any reason by issuing a refund.
Changes made by you after an order is placed will be accommodated if possible, but can not be guaranteed. Any difference in price must be paid in advance.
We reserve the right to substitute items of equal or greater value on those rare occasions when we might be out of a particular color/style. When possible we will contact you first, and if we can not reach you before your order ships we'll substitute the closest color or style to fill your order in a timely manner.
Any alterations will be the buyer's responsibility. Skirts arrive with a self finished or serged hem which is ready to wear or be hemmed.
We will not accept returns/exchanges on any items which have been altered, hemmed, worn, or otherwise changed by you.
Any liability is limited to a refund of your purchase price and is at the sole discretion of Highland Kilt LLC DBA RenaissanceDress.com/Elisabella.
The cost of your custom RenaissanceDress.com purchase is for materials and seamstress services rendered. Custom items are NON REFUNDABLE.
By ordering from RenaissanceDress.com, you agree to binding arbitration in the event of a dispute that can not be resolved mutually.
COPYRIGHT:
All original content, including but not limited to text, pictures, website design, and original clothing designs, are copyrighted and property of RenaissanceDress.com 2000-2013. Do not use anything from this site without express permission. Please do no hot-link to our images...just ask permission to host the image on your own site please. Thank you.